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Project Management

It's all about access

You’ll find no confusing contact lists or never-ending, automated phone prompts here. At SEM WORKS, we believe in bringing down every possible communication barrier and providing you personalized, responsive customer service. While you are always welcome to contact any member of our team directly, we are proud to provide you with a dedicated project manager to supervise the details and serve as a single point of communication for you. Your project manager will keep open the lines of communication, listen to your needs, deliver excellent customer service, provide a high-level of organization, and connect you to others on our team. Having a direct point person working for your team and ours will not only minimize the details you have to manage, but also ensure that your project stays on time, on budget, and on target.

Success Story:

Southern New Hampshire University Logo

  • Web: http://www.snhu.edu
  • Type: 4-year private
  • Enrollment: 1900 undergraduate students, 1,800 graduate students, and 2,700 continuing education students.
  • Location: Manchester, NH

"We had the pleasure of working with Jim Black and the SEM WORKS team on a two-year project to improve our communication with prospective students. Our staff was impressed with their thorough and patient approach to learning about our students, staff, and culture. Informed by exploration, they developed smart, segmented communication plans from inquiry to enrollment for our undergraduate, graduate, continuing ed, and international student populations. During the second phase of the project, SEM WORKS staff crafted letters and emails that were highly effective and customized for each student segment and communication plan. Throughout the project Jim offered us unlimited contact via on campus visits, phone call, and emails. Having the exclusive attention of one of the leading national figures in enrollment management, inspired and energized our staff to completely overhaul our communication processes. Jim and his staff always communicated promptly, completed work on time, and billed the exact amount he estimated. It was a delight to work with Jim and the SEM WORKS staff."

Brad Poznanski, Vice President of Enrollment Services; Southern New Hampshire University

Enrollment Success: Full-time undergraduate enrollment increased 3.5%, fall 2005 to fall 2006; and 4.5%, spring 2006 to spring 2007.

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